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Issue 2
EMEA DA Newsletter
Welcome to our newsletter!
In this edition we discuss how new innovations in collections technology are making it easy for organisations to cost-effectively achieve leading collections capability, and to interact with customers in a way that is proven to significantly improve collections performance.

We take a look at the opportunities presented by decisioning in the cloud, both in terms of the opportunities it offers in scalability and performance, and its potential for businesses to leverage big data, powerful analytics, and effective strategies for more confident decisions.

We also discuss how Experian is supporting businesses in the Middle East to take advantage of the growth opportunities that are emerging in the region's drive to become a leading Islamic Finance hub.

Best regards,

Charles Butterworth
Managing Director, Experian EMEA
A cost-efficient approach to achieving leading collections capability
To address today's collections challenge, you need to evaluate your existing processes to ensure you are collecting the most debt at the lowest cost and at optimum speed, while raising your priority with customers to make sure that your debts are repaid first. In our new collections white paper, we discuss the key criteria of a successful collections solution and how to achieve leading collections capability and competitive advantage - and do so cost effectively. The white paper demonstrates how you can address this collections challenge, and ultimately reduce costs and enhance customer retention. And if you want to learn more, read about Experian's Collections Management to see how we can help you manage your debtors more effectively by addressing four key pillars in collections: Operational Collections; Strategic Collections; Advanced Analytics and Consulting; and Optimising Collections.
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New market
Rapid growth in the Islamic Finance market is providing an exciting opportunity for businesses ready to seize it
Financially the Middle East region is burgeoning and is challenging traditional financial centres as the major focus for Islamic finance. The World’s Islamic population is forecast to grow by 30 percent by 2030 and Islamic finance is growing 50 percent faster than traditional banking. This growth presents an exciting opportunity for proactive lending organisations that offer customers both conventional and Islamic products to benefit greatly. However, few Islamic banks to date have truly invested in proactive credit risk, nor have the knowledge and experience to fully apply customer insights to innovate product development and decisions. Businesses that can partner with an organisation that can support them in the areas of regulation and risk decision optimisation, and in improving efficiency and customer service, to provide faster lending decisions and access to credit, will position themselves to gain the most.

For more insight, read our new white paper, Opportunities for growth in the Islamic finance market.
Telecom Analytics: Driving customer intimacy through analytics
The traditional telecom business model is being disrupted by a variety of pressures – from heightened competition and budget constraints, to new customer behaviours and exponential technological advances. As a result, increasing revenue and retaining customer loyalty has never been so challenging. The extensive growth of customer behavioural data could present yet more challenges. Similarly, analysing big data without the right tools can lead to a potentially confusing and unhelpful array of strategic possibilities. However, with the right expertise, these challenges can be turned into opportunities. By integrating existing subscriber data with external data assets, Experian Telecom Analytics analyses all stages of the customer life cycle and converts it into rich customer insights with actionable models that enable more profitable decisioning.

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Explore fresh ideas
Fresh ideas and insight that support your business strategy
Visit our online resources portal to view our latest thinking and download our new white paper:

“Decisioning in the cloud: A beneficial new approach for financial institutions”

Improving decision-making capabilities is one of the most important remedial actions for financial institutions to take in order to reduce systemic risks. Decisioning in the cloud involves taking a fundamentally different approach to the use of Business Intelligence and analytics in the financial services industry for decision-making purposes. The cloud represents an exciting new frontier, providing the means for innovation, differentiation, agility, and success. This IDC Executive Brief discusses the use of cloud-based analytical services by financial institutions in order to make material improvements to decision-making, the overall user experience, and operational performance.
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SB Sberbank JSC Kazakhstan selects Experian's Hunter
Solution will help prevent application fraud in the bank's lending business…
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Experian is announced analytics partner of choice for United Arab Bank
New automated credit application processing and customer management decision systems support the bank’s growth strategy…
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Wednesday 29 October 2014
Experian Day, Russia
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Thursday 6 November 2014
Credit Expo Conference, Netherlands
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Tuesday 11 November 2014
Experian Day, Italy
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Wednesday 26 and Thursday 27 November 2014
Credito al Credito, Italy
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