Driving Growth in a Complex Marketplace

Executive Summary

Powerful global trends are driving higher cost pressures and complexity in the originations process, significantly challenging financial institutions’ ability to acquire profitable customers. This paper considers the impact of these challenges, such as evolving regulations, increasing consumer protection, and the need to minimise operational risk, ensure financial stability, and improve the customer experience.

Through a selection of case  studies, we will illustrate how to turn these complexities and new challenges into a competitive advantage.

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