Every contact with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. PowerCurve® Collections unlocks the power of data and analytics, helping you and your customers achieve more.
A healthy economy. Innovation in technology. Digitally-savvy consumers. Sounds like the key ingredients in a recipe for growth. But sometimes consumers fall on hard times. And you need to know more about their situation so that you can determine the best course of action. One that minimises risk, preserves the relationship, and remains fair and compliant throughout. The challenge is, you haven’t had a way to bring all that insight together and put it into efficient and effective action. Until now.
PowerCurve® Collections brings it all together, unlocking the power of data and analytics for a process that is personalised and fair. It pulls in data from a range of sources to create an accurate view of the customer. It applies analytics and models to help determine the most appropriate contact time and channel. With a modern user interface, collectors can design and execute a strategy that is compliant and efficient.
PowerCurve Collections includes an online portal for customers to manage their accounts, set up payment plans, promises to pay and make payments in a discreet and convenient way.
We’re proud of our 30-year legacy of helping businesses around the world make better, more confident decisions through all stages of the customer journey. Whether you are acquiring a new customer, adding new services to an existing relationship, or helping a customer through financial difficulty, our systems and experts are there every step of the way.
While advances in technology, consumer preferences and regulatory requirements continue at a fast pace, many would say collections strategies have remained stagnant for years. It’s time for a change. With over 120 installations worldwide, independent research group CEB recognised our global collections system as a “best-in-class” product for core collections. We’ve put those capabilities onto our PowerCurve global decisioning platform for a comprehensive debt management system capable of making data and analytic-driven decisions.