Drive efficiency through collections automation

Recovery rates are lower, levels of debt and compliance risks are increasing, and it’s becoming harder to manage and control third party collections processes efficiently. Combined with a growing interest in using digital communications for customer collections, companies need to align operational collections with customer behaviour and adopt a more efficient process to handle their day-to-day collections operations

Experian’s Operational Collections is an easy to integrate, automated collections process that collects more, collects sooner, drives consistency, and increases profit. This automated solution helps organisations boost revenue and drive efficiencies by maximising third party collections agency performance, while embracing the digital revolution and providing access to new payment channels, so you can truly transform your collections operations.

Experian’s Operational Collections streamlines and automates the management of third party agencies to both simplify agency management and maximise the value of these relationships. With extensive profiling and dynamic segmentation, it defines and manages contact strategies across all channels and segments, so you can optimise your communications strategies, maximise recovery performance and reduce collection times.

With highly configurable business controlled workflow and decisioning tools, and a single customer view across multiple revenue streams, this automated end-to-end collections solution provides interactive and intelligent customer engagement across all channels, accelerating your customer collections performance at every stage of the collection life cycle.