Driving better decisions to collect more debt

Debt collection has shifted from a cost centre to a front-line profit driver as organisations realise the huge impact collections operations have on their financial results. However, applying existing debt management practices to the growing collections challenges is costly and inefficient. The key is to collect in a smarter way. By identifying the right communication for each customer, executing it at the correct time, via the right channel, with the right terms, you can cost-effectively optimise the overall performance in the collections environment and maximise profit.

Experian’s Collections Optimisation solution is an industry leading, analytically driven, decisioning tool which optimises the performance of every customer interaction by identifying the ideal set of actions for each individual. With a graphical user interface designed for business users, it brings optimisation techniques and advanced analytics to a broad user base. Large-scale business problems can be solved in minutes, and new implementations can be completed in weeks, allowing clients to gain a rapid return on investment no matter how complex their problem is.

Using predictive models, mathematical processes and optimisation algorithms, this highly evolved decisioning tool helps organisations easily identify the best action for each customer to collect more debt, minimise net impairment and increase profitability.

Fully scalable across tens of millions of records, Experian’s Collections Optimisation calculates the impact of every single possible decision on every single customer and selects the best combination of actions in order to maximise a business goal. It enables clients to design, analyse and execute mathematically optimal, data-driven customer strategies accounting for competing goals, operational constraints and individual customer needs and preferences. This powerful solution, using decision tree segmentation, provides the ability to visualise your portfolio in a matter of minutes, so you can easily and objectively evaluate the financial impact of different business strategies and maximise organisational objectives.

• Easily identify the best decision for complex business problems
• Eliminate guess work and incorrect assumptions
• Maximise return to the business through optimised collections strategies and operations
• Increase portfolio profit and mitigate risk exposure
• Market to customers with control, speed, and insight