Enabling better, faster customer collections

In today’s tough economic climate, many businesses are experiencing customer collections difficulties, where we are seeing an increase in delinquency levels, coupled with a shortage of credit granting across the market. To improve collections performance, reduce bad debt and accelerate returns, you need to know, understand, target, and interact better with your customers across the collections life cycle.

By applying a more strategic approach, Experian’s Strategic Collections can improve decision effectiveness across the collections life cycle. This leading strategic collections solution helps organisations develop deeper insight through customer segmentation, behavioural modelling and regular monitoring to effectively manage the entire collections process, while increasing customer retention and return on investment.

Experian’s Strategic Collections uses advanced analytics to unlock the value of your data and transform it into insight, identifying the potential revenue and risk associated with each and every customer throughout the collections process.

With the ability to design detailed customer segmentation strategies, develop behavioural collection models, and champion/challenger simulation, combined with unmatched performance monitoring, this 360 degree customer view accelerates your test-and-learn cycles. It also recognises early signs of customer behaviour changes so you can quickly adapt your collections strategies to avoid negative impacts.

• Understand, target and interact better with customers in collections
• Improve collections efficiency and effectiveness
• Optimise collection strategies and reduce costs associated with collecting debts
• Increase ROI by focusing on customer segments which provide the highest recover to costs ratio
• Increase customer retention by offering improved customer service
• Decrease delinquency levels through accurate identification of accounts